If you're looking to return or exchange your order due to it arriving damaged, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for replacement product, store credit or a refund to the original payment method.

We request that you send an email to info@spaceys.ca within 7 days of receiving the damaged order to begin the return and exchange process.

Items Delay/Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 30 business days, you can contact us, and we will gladly send out a replacement order or issue a full refund.

Lost or Stolen Packages

Spaceys is not responsible for lost or stolen packages confirmed to be delivered to the address entered specified in the order. Upon inquiry, Spaceys will reconfirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.