Where do you ship from?
We are a small online shop based in Toronto, Canada, and we work closely with global merchants to source and curate the unique products on our site at the best prices for you.
What countries do you ship to?
We offer free shipping worldwide!
How long does the free shipping take?
On average, you can expect to receive your orders within 2-6 weeks, depending on your location. Due to border/transport restrictions related to COVID, shipping may take longer. Feel free to reach out to us at firstname.lastname@example.org if you have any questions or concerns.
How can I track my order?
We will send the tracking number to your email once the product(s) is shipped! All orders are processed within 1-5 business days from the time you've placed your order. Track your order here.
What is your returns/exchanges policy?
If you're looking to return or exchange your order due to it arriving damaged, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for replacement product, store credit or a refund to the original payment method.
We request that you send an email to email@example.com within 7 days of receiving the damaged order to begin the return and exchange process.
Items Delay/Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 30 business days, you can contact us, and we will gladly send out a replacement order or issue a full refund.
Lost or Stolen Packages
Spaceys is not responsible for lost or stolen packages confirmed to be delivered to the address entered specified in the order. Upon inquiry, Spaceys will reconfirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.